Last updated: October 25, 2026
Welcome to Labada Laundry Center. By creating an account and booking with us, you agree to these terms. Please read them carefully.
1. Your account
- Give your real name, a working email address, an active 11-digit mobile number and your complete address.
- Keep your password and the 6-digit codes we email you private. You are responsible for bookings made with your account.
- We may disable an account that gives false details, misuses the system, or repeatedly books without showing up.
2. Bookings and prices
- Prices shown when you book are estimates based on the weight you enter. The final amount is based on the actual weight measured at the branch.
- Each item line may hold up to 8 kg. Larger loads should be split into several lines.
- Our branches are open daily from 7:00 AM to 8:00 PM. Each branch accepts up to 25 bookings a day.
- Pickup and delivery has a flat fee of ₱30.00. Pickup is from 7:00 AM to 8:00 PM (same-day pickup from 8:00 AM). Delivery is from 8:00 AM to 8:00 PM, at least 2 hours after pickup. Delivery times that are already full can’t be chosen. There is no delivery, drop-off or pickup during the lunch break (12:00–1:00 PM) and merienda break (4:00–5:00 PM).
- You may cancel a booking online while it is still marked Pending or Received and unpaid. After the branch starts on it, or once it is paid, please contact the branch.
3. Payment
- You can pay in cash or through GCash. There is no extra fee for paying with GCash.
- For GCash, send the exact amount to the QR code of your branch and enter the correct 10–13 digit reference number. Your payment is marked paid only after the branch verifies the reference.
- Laundry is released only when the balance is fully paid.
4. Care of your clothes
- Please check all pockets before handing over your laundry. Labada is not responsible for money, jewelry, gadgets or other items left inside.
- Tell us about delicate fabrics, items that may fade or bleed, and special instructions when you book. Items are washed according to the service you choose.
- We are not responsible for normal wear, shrinking or fading caused by the fabric's own quality, or damage to items that were already worn, torn or stained.
- Report any missing or damaged item within 24 hours of pickup or delivery, together with your order number, so the branch can check it.
- Please claim finished laundry promptly. Unclaimed laundry may be held at the branch, and the branch will contact you about it.
5. Loyalty points and promos
- Points are earned on the laundry amount of completed orders (not on the delivery fee) and have no cash value.
- Rewards and promos follow the rules shown in the app and may change or end with notice.
6. Your privacy
- We collect your name, email, mobile number, address and order history only to run your bookings, send order updates and one-time codes, and improve our service.
- Your details are seen only by Labada staff who handle your orders. We do not sell or share them with others, except when required by law.
- Your data is handled in line with the Data Privacy Act of 2012 (Republic Act No. 10173). You may ask the branch to correct your details or close your account.
- Feedback marked anonymous is shown to staff without your name or order number.
7. Changes to these terms
We may update these terms from time to time. The date at the top shows the latest version. Continuing to use Labada after a change means you accept the updated terms.
8. Contact us
For questions about these terms, send us a message through Inquiries in your account or visit any Labada branch.
